This Privacy Policy applies to users of the Korkiya (korkiya.best) platform. By using Korkiya's services, you are considered to have accepted this policy. That said, we encourage you to read it in full before giving your consent.
1 What Data We Collect
Korkiya collects two types of data from you — information you provide directly, and information gathered automatically in the background.
Directly Collected Data
- Identity Information: Name, date of birth, and national ID number (for KYC verification).
- Contact Details: Mobile number, email address, and current address.
- Financial Information: Mobile banking numbers (bKash/Nagad/Rocket) and bank account numbers — used solely for payment processing.
- Verification Documents: A photo of your NID or passport — required only once during the KYC process.
Automatically Collected Data
- Device Information: Device type, operating system, and browser version.
- Usage Data: Games played, time spent, and pages visited.
- Connection Information: IP address, connection time and date — retained for security purposes.
- Transaction History: Records of deposits, withdrawals, and bets.
Commitment to Transparency: Korkiya does not collect any additional data without your consent. If you want to know why a particular piece of information is being requested, feel free to ask at support@korkiya.best.
2 How Your Data Is Used
Korkiya uses your data solely for specific, defined purposes. The table below provides a detailed breakdown of the data collected and how it is used.
| Data Type |
Purpose of Use |
Legal Basis |
| Name & Date of Birth |
Age Verification & Account Identity |
Contractual Necessity |
| Mobile & Email |
Support, notifications, and security verification |
Legitimate Interest |
| Payment Information |
Deposit & Withdrawal Process |
Contractual Necessity |
| NID / Passport |
KYC Verification & Fraud Prevention |
Legal Obligation |
| Betting History |
Responsible Gaming Monitoring |
Consent & Legitimate Interest |
| IP Address |
Security & Fraud Prevention |
Legitimate Interest |
| Usage Patterns |
Platform Improvement & Personalization |
Consent |
Korkiya never uses your data beyond its original purpose. For example, payment information is used solely for transactions — never for marketing.
3 Who Your Data Is Shared With
Korkiya does not sell your personal data to any third party. However, data may be shared in limited circumstances where necessary to operate our services.
Lawful Grounds for Sharing Data
- Payment Processor: Solely to confirm transactions with bKash, Nagad, Rocket, and bank partners.
- Game Providers: With licensed game companies for the operation of Live Casino and slots — session data only.
- Regulatory Authority: Data may be disclosed in compliance with legal requirements or during investigations by regulatory authorities.
- Security Services: Limited data shared with specialist agencies for fraud prevention and cybersecurity purposes.
Our Commitment: Outside the situations mentioned above, Korkiya does not share your data with anyone — not advertisers, data brokers, or any other third-party business.
4 Data Protection Practices
Korkiya uses multiple layers of security to protect your data.
- SSL/TLS Encryption: All data transfers are protected with 256-bit encryption. You can confirm this by looking for the green padlock in your browser's address bar.
- Password Hashing: Your password is never stored in plain text — it is kept using bcrypt hashing.
- Two-Factor Authentication (2FA): OTP or authenticator app support is available for login.
- Suspicious Login Alerts: If a login is detected from a new device or unfamiliar IP address, you will receive an email/SMS notification.
- Regular Security Audits: Third-party experts review our systems every three months.
- Data Backup: Critical data is encrypted and backed up at a separate location.
Your Responsibility: Korkiya will never ask for your password or OTP by phone or email. If anyone contacts you claiming to be Korkiya and requests this information, it is a fraud attempt — please report it to support@korkiya.best immediately.
5 Cookies & Tracking
Korkiya uses cookies on its website. Cookies are small text files stored in your browser that help improve your experience on the site.
Cookie Types & Purposes
- Essential Cookies: Login sessions and security tokens are essential for the site to function — they cannot be disabled.
- Functional Cookies: Your preferences (language, theme) are saved — this can be disabled.
- Analytics Cookies: Used to understand which pages are visited most — no individual is identified. This can be turned off.
- Marketing Cookies: To show you relevant offers — entirely optional and can be turned off at any time.
To disable cookies, go to your browser's Settings > Privacy > Cookies section. Please note that disabling essential cookies may affect certain features of the site.
6 How Long Your Data Is Retained
Korkiya does not retain data longer than necessary. The retention periods for different types of data are outlined below.
- Account Information: For the duration your account is active, and up to 5 years after closure (as required by law).
- Transaction Records: Up to 7 years — in compliance with financial regulations.
- KYC Documents: Up to 5 years after verification.
- Log Files (IP, Login): 3 months to 1 year.
- Marketing Data: Deleted immediately upon withdrawal of consent.
Once the designated retention period expires, data is permanently deleted or securely anonymized.
7 Your Data Rights
Every Korkiya member has certain fundamental rights over their own data. How to exercise these rights is explained below.
- Right to Access: You may request to know what data Korkiya holds about you.
- Right to Rectification: If any of your information is incorrect, you may request a correction.
- Right to Erasure: You can request that your data be deleted after account closure (except where legally required to retain it).
- Right to Data Portability: You may request an export of your data in a machine-readable format.
- Right to Object: You can object to specific uses of your data (such as marketing).
- Right to Restrict Processing: In certain circumstances, you may request that the processing of your data be temporarily suspended.
To exercise any of your rights, email support@korkiya.best. We typically respond within 30 days.
8 Protection of Minors' Data
Korkiya strictly refrains from providing services to anyone under the age of 18. Collecting data from minors is a direct violation of our policy.
- Age verification is carried out at registration, and additional proof may be requested if there is any doubt.
- If we find evidence that a minor's data has been submitted, it is immediately deleted and the associated account is closed.
- If you believe a child has an account registered in their name, please contact us — we will act on it promptly.
9 Changes to This Policy
Korkiya's privacy policy may be updated from time to time to reflect changes in technology and applicable laws. For significant changes:
- Notifications will be sent to your registered email and mobile number.
- A notice will be posted on the website's homepage.
- You will be given at least 14 days' notice before any changes take effect.
- The "Last Updated" date at the top of the page will be revised accordingly.
If you do not agree to the updated policy, you may close your account — and any valid balance will be returned to you.
For any questions, requests, or concerns regarding your data, please reach out to Korkiya's Privacy Team.
- Email: support@korkiya.best (please include "Privacy Request" in the subject line)
- Response Time: Standard queries are handled within 24–48 hours; complex requests may take up to 30 days.
- Language: You may write to us in Bengali or English.
The latest version of this document is always korkiya.best/privacy-policycan be found at.